We collect your personal data so we can provide you with the best online experience and to provide you with a high quality of customer service. In particular we may collect, hold, use and disclose your personal data for the following purposes:
a) To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
b) To process and answer your inquiries or to contact you in order to answer your questions and/or requests;
c) To develop and improve our products, services, communication methods and the functionality of our websites;
d) To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
e) To manage our everyday business needs in connection with your participation in our contests, sweepstakes or promotional activities or request;
f) To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
g) For internal training and quality assurance purposes;
h) To understand and assess the interests, wants, and changing needs of customers, in order to improving our website, our current products and services, and/or developing new products and services;
i) To provide personalized products and communications as well as product recommendations to you a customers;
j) To enhance and optimize customer service.
k) For marketing purposes, including sending newsletters and promotional materials.
l) To conduct market research to better understand customer preferences and trends.
m) To organize and execute promotional activities, including events and special offers.
n) To facilitate online sales through our web shop.
o) To process requests for product samples efficiently.
p) To manage procurement operations effectively.
q) To oversee the distribution of goods and products.
r) To continuously improve the quality and features of our products and services.
s) To maintain strong customer relationships through effective Customer Relationship Management (CRM).
t) To generate reports for business analysis and decision-making.
u) To employ profiling techniques to predict future customer behavior and provide timely, relevant content and offerings based on collected data.
v) To offer personalized customer advice, such as product recommendations or dietary guidance.
w) To collect and process personal data for scientific research and innovation purposes:
By opting in to use our services, such as the Stool Tracker, you consent to the collection and processing of your personal data solely for scientific research and innovation purposes. This data will be pseudonymized, meaning it will be stripped of direct identifiers (such as name or email), and used to advance scientific understanding, product development, and health research. No marketing activities or targeted advertising will be conducted with this data. The data will only be retained for as long as necessary for research and innovation goals.
We may also need your personal data to comply with legal obligations or in the context of a contractual relationship that we have with you.
When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.
Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.
